Contact Information Policy

Roots & Wonder – The Educational Resource Store

We love hearing from our customers and are always happy to help. If you have a question about an educational resource, an order, your account, or anything else relating to Roots & Wonder, please get in touch using the contact details below.

How to Contact Us

Email: edutrayplay@gmail.com
Business name: Roots & Wonder – The Educational Resource Store

For all enquiries, please contact us by email. This allows us to keep a record of your enquiry and provide you with the most helpful response.

Our Response Time

We aim to respond to all customer enquiries within 2–3 working days.

Please be aware that response times may occasionally be longer during weekends, bank holidays, school holidays, busy periods, or promotional events. We appreciate your patience and will always aim to respond as soon as possible.

What We Can Help With

You are welcome to contact us regarding:

• Questions about our educational resources

• Help choosing a suitable resource

• Digital downloads and access to purchased resources

• Problems with downloading or accessing an order

• Questions about an existing order

• Payment or purchasing queries

• Refund or cancellation enquiries

• Website or account issues

• Feedback or suggestions

• General questions about Roots & Wonder

When contacting us about an order, please include your order number where possible so that we can help you more quickly.

Contacting Us About Digital Resources

If you have purchased a digital resource and experience a problem accessing or downloading it, please contact us with your order details and a brief description of the issue.

We will do our best to resolve technical problems as quickly as possible.

Please do not send payment card details, passwords, or other sensitive information by email.

Privacy

We respect your privacy and will only use the information you provide when contacting us for the purpose of responding to your enquiry, providing customer support, or dealing with your order.

For more information about how we collect, use and protect your personal information, please see our Privacy Policy.

Professional and Respectful Communication

We are committed to providing a friendly and respectful service to all our customers. We ask that all communication with Roots & Wonder remains polite and respectful.

We understand that customers may sometimes be frustrated when an issue arises, and we will always aim to listen, understand the problem and work towards a suitable resolution.

Changes to This Policy

We may occasionally update this Contact Information Policy to reflect changes to our business, contact details or services. The latest version will always be published on our website.

Last updated: [16th Aug 2026]

Roots & Wonder – The Educational Resource Store
Grounded in play, Inspired by Wonder